Questions, answered.

Gold and silver has been trusted stores of value for centuries. Many investors choose precious metals to diversify their portfolios, preserve purchasing power, and own a tangible asset recognised worldwide.

Gold is often preferred for long-term wealth preservation due to its higher value density and lower price volatility. Silver is generally more affordable and may offer greater growth potential, althought its price can be more volatile due to industrial demand.

Getting started is simple:

• Determine your investment goals and budget
• Choose the type of product that suits your needs
• Select your preferred weight and quantity
• Place your order tghrough our website

There is no one-size-fits-all answer. The appropriate allocation depends on your financial goals, investment timeline, and risk tolerance. If you are unsure, consider seeking independent financial advice.

999.9 Gold means the gold is 99.99% pure. This is one of the highest purity standards available and is commonly used for investment-grade gold bars and bullion products worldwide

An investment-grade precious metal bar is a bar that meets internationally recognised standards for purity, weight, and authenticity

These bars are manufactured by reputable refiners and are stamped with important information such as

• Weight
• Purity
• Refiner or brand name
• Assayer

Investment-grade bars are widely recognised and traded globally.

There is no single option that is best for everyone

Your choice depends on your objectives:

• Choose jewellery if you want something that can be worn and enjoyed
• Choose bars if your priority is acquiring precious metals at the most competitive premium
• Chose coins if you appreciate collectability, design, or government-issued products.

We offer a range of gold and silver products in various weights to suit different budgets and investment goals.

When choosing a size, consider:

• Your investment budget
• Your long-term objectives
• How easily you may wish to resell the product in the future
• Whether yyou prefer making a larger purchase or accumulating gradually over time

A premium is the amount charged above the underlying metal value. It covers costs such as refining, manufacturing, packaging, logistics, and distribution.

The bid/ask or buy/sell spread is the difference between the buying price and selling price of a precious metal product.

There is no perfect time to buy precious metals. Many investors choose to invest regularly over time rather than attempting to predict short-term price movements.

To request a buyback, pleas prepare:

• A copy of your invoice (if available)
• Clear photos of the product
• Any accompanying certificates or packaging

Contact our customer team at +60128352996 to arrange an assessment and quotation.

Buyback prices are based on prevailing market conditions and may vary according to the product type, quantity, condition, and current precious metal prices.

For buyback order, reach us at +60128352996

Store your precious metals in a secure, dry location away from excessive heat and moisture. Keeping products in their original packaging can help maintain their condition.

Precious metals stored with Aston & Sons storage services may be eligible for insurance coverage, subject to applicable terms, conditions, and fees. Please contact us at +6012-835 2996

Applicable taxes and duties depend on the type of product and its origin. Any applicable charges will be reflected in the final purchase price where required by law.

You will be required to provide basic identification and contact information during registration and checkout

In certain circumstances, additional information may be requested to comply with applicable regulatory and Anti-Money laundering requirements.

Like any investment, precious metals carry risks and their value can rise or fall over time.

Some of the key risks include:

• Price fluctuations due to market conditions
• No guaranteed returns on investment
• Liquidity considerations during certain market conditions
• Storage and security requirements for physical holdings

Investors should carefully consider their financial objectives and risk tolerance before investing.

Gold and silver are often regarded as safe-haven assets because they have historically retained value during periods of economic uncertainty.

Investors commonly choose precious metals because they:

• Have a limited supply
• Can help diversify an investment portfolio
• Have historically been used to preserve purchasing power
• Are tangible assets that can be physically owned
• Are recognised and traded globally

However, precious metal prices can fluctuate and there is no guarantee of a future performance.

Estimated delivery times are:

• West Malaysia: 2 - 3 working days
• East Malaysia: 3 - 5 working days

Delivery timelines may vary depending on product availability and destination.

Shipping charges will be displayed during checkout where applicable.

We work with trusted logistics partners, including DHL, FedEx, UPS and other approved courier providers.

Orders may be shipped separately due to security requirements, insurance limitations, or operational reasons.

Once your order has been dispatched, tracking details will be sent via email or other contact methods such as Whatsapp provided during checkout.

Please contact us immediately and provide:

• Photos of the package
• Photos of the product(s)
• Your order or invoice details

Our team will investigate and assist you at the earliest time possible. Kindly contact our team at +60128352996

You may update your address through your account setting before your order is dispatched. If you require assistance, please contact customer support at admin@astonandsons.com.my or +6012 - 835 2996

Please contact our customer support to arrange a reclarification of shipping address. Additional charges may apply if shipment arrangements have already been made.

Our Customer Support can be reached at admin@astoandsons.com.my or by +6012 - 835 2996