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Orders - Frequently Asked Questions

Does adding an item to my cart mean that I have confirmed the quantity & price?

Both the quantity & price are unconfirmed at the point of adding products to the cart. Confirmation of quantity & price will be confirmed once you have successfully completed payment via our website. 

How do I remove an item from my cart?

You can click the shopping cart on the top right hand corner to enter the cart page. On the cart page, you can click "X" to remove products listed in the basket.

Can I make changes to my orders?

Please be informed that we are unable to change your order details once it has been confirmed. If you require additional support, please contact customer service at

How do I use a coupon & voucher code?

When you checkout your product, there is a box called "voucher code" that you can enter your unique code to receive the promotion.

I entered my coupon & voucher code but it does work?

Our system always recognises valid coupon or voucher codes. If the discount has not been reflected, the code entered may be incorrect, previously used or does not apply to the current order.

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