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Account Management - Frequently Asked Questions

I forgot my password, what do I do?

Visit the "My Account" page and click "Lost Your Password?"

Users are required to fill in the required information to reset their passwords. In the event that you do not receive an email requesting a password change, please contact customer support.

How I change the information on my account?

Users can change their personal information on the "My Account" page.

How do I subscribe to the newsletter?

You may subscribe to our newsletter by entering your email on our homepage pop-up. Our newsletter will keep you up to date with latest news, launches, arrivals, offers, and promotions.

How do I unsubscribe to the newsletter?

You may unsubscribe to our newsletter by clicking "Unsubscribe" from any emails you have received from us. It may take up to a few working days for your request to be compelted. We do apologise if you still receive an email from us during this period.

Can I visit the platform and browse without providing any personal details?

Anyone can visit the platform and browse information. However, we require all users to register and provide personal details to carry out purchases, place reviews and participate in any forum.

How do I deactivate my account?

Users are required to notify customer service to deactivate an account. There will be additional verification required to ensure a smooth account deactivation.

How do I set my default billing or shipping address?

Users can visit the "My Account" page to edit any billing or shipping details.
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