FAQ's - Shipping & Returns
How long does it take to ship my order?
Orders will usually be shipped out within 2 to 3 working days.
How much does it cost to ship my order?
Shipping is only available for West Malaysia. Shipping fees will be calculated based on location and weight.
What courier(s) do you use to ship my order?
We use a range of courier companies that are best suited for our clients to receive their orders. Clients can expect either DHL E-Commerce, GDEX or Postlaju to receive their orders.
Why do some product(s) take longer to ship?
Unexpected delays may occur with our courier partners thus, delaying your shipment. Clients will be notified on the estimated delay on shipping for their orders.
Do you deliver on weekends or public holidays?
Our company does not deliver over weekends or public holidays. Clients that have placed orders over weekends or public holidays will receive a notification of shipment on the next working day.
Why did I receive my order(s) in separate deliveries?
Clients may receive their orders in separate deliveries if more than one order has been placed. For insurance purposes, each delivery is subjected to a maximum limit of RM 30,000.
How do I know if an item can be delivered to my area?
All products available via our company can be shipped throughout West Malaysia.
How can I check my shipping fee when placing an order?
The shipping fees is automatically calculated for you at the checkout point.
I have received an email confirmation for my order but have yet to receive shipping information
Customers will receive their shipping information when delivery has been arranged. Clients will receive a live tracking information via SMS once it becomes available.
My shipping information indicates "order has been delivered", but I have not received my item
Clients can contact the shipping company directly to resolve the issue. If you are unable to contact the shipping company, please contact our customer service at: admin@astonandsons.com.my.
I have received a damaged item, a defective, or incorrect item, what should I do?
Clients must immediately take a photo of the parcel, item and preserve the condititon of the item so that we may inspect the product. You are advised to contact customer service at admin@astonandsons.com.my or Call Us at (60) 12 - 835 2996
Can I make changes to my order?
Clients will not be able to make changes to their order(s) once payment has been successfully made.
I have completed payment for my order but have yet to receive an email confirmation
Delays in order confirmation may occur from time to time. Clients are advised to contact customer service if they have not receive their order confirmation within the 15 minutes of placing the order.
How do I change my shipping or billing address?
Clients can edit their shipping or billing address via the "My Account" page or at the checkout point.
What should I do if I placed an order with the wrong shipping address?
Clients must contact customer support immediately to change the shipping address. Please contact admin@astonandsons.com.my or Call us at: (60) 12 - 835 2996.
Additional charges may be incurred to re-schedule shipment for orders that have already been placed out to our courier company, irrespective if free shipping was initially provided.
