Account Settings - Frequently Asked Questions
How do I open an AME Digital Gold account?
You can open an AME Digital Gold account via our website or contact us at admin@astonandsons.com.my
We may require additional information from you to verify the account.
How do I change my registered email address with AME?
You will need to contact customer support at admin@astonandsons.com.my to change your email.
How do I update my phone number?
You can change your telephone number by editing the details under our "My Account" page.
How can I change my AME account password?
You can change your password by editing the details under our "My Account" page.
Can I have a joint account?
No, we do not allow joint accounts.
What are the password requirements for an AME Digital Gold Account ?
You are required to have at least a six-letter password that combines symbols and numbers.
How can I change my address?
You can change your address by editing the details under our "My Account" page.
I live outside Malaysia. Can I create an AME Digital Gold account?
No, we do not permit the creation of an AME Digital Gold account outside of Malaysia.
What forms of verification are required to verify my account?
AME requires a copy of your (NRIC) Identification Card or Passport. You can send us your details at: -
Email: - admin@astonandsons.com.my
What happens if my (IC) Identification Card/Passport photo does not match/is not clear?
Customer service will contact you to requesting clarification for a matching photo or clearer image.
I would prefer not to use SMS/Text messaging. What can I do?
You can contact customer support to alter your preferences. We will find the solution that you are most comfortable for contact.
How do I recover my AME account?
You can recover an account by contacting customer support.
If you have forgotten your password, head to the login page and click "Forgot my password."
How do I close my AME account?
You can request the closure of an account by contacting customer support.
Please note that you are required to settle all pending transactions and liquidate the account.
I have not used my AME account for the last 12 months. What happens to the gold in my account?
Your account will remain open, and you can leave your gold in there as long as you like. The management fees will be charged as usual for safekeeping your gold.
Can I re-open my AME account, which was previously closed?
Yes, you may. We may request additional information to verify your identity and re-open an account.
How do I report a technical problem?
Technical issues can be raised by: -
Email: - admin@astonandsons.com.my
Telephone: - 6012 835 2996
